Apple Customer Service- Shame on you!

So to conclude this awful bday , which finally ended with me doing some serious damage to my neighbors mailbox and I think denting my truck heavily-insurance ugh. (ice ice baby)

So, in a heavy snowfall, I dress my two year daughter up and drive 25 miles back to the Apple store at the Keystone Fashion Mall. Just to let everyone know, The Fashion Mall in Indianapolis is where the ‘high class’ shop.

Now this being the second time after after ’setting an appointment’ , I’m prepared to pay no more than $200 to have my 16gb iPhone fixed. Well, it gets much worse.

I arrive at 4:15 to a PACKED store of Mac crazy advocates. It took me 40 minutes before my name was drawn. Keep in mind I have a two year old in tow.

So they guy looks at the blank screen a couple times , then points out that the ‘water damage’ tag has turned pink. I explained the phone worked 100% fine and that I dropped it. I NEVER DROPPED IT IN WATER!!

He didn’t care. He asked if I was up for ‘renewal’ I said I just bought it a few months ago. He told me I was out of luck and had to buy a new one at FULL price.

Completely humiliated, I stormed out of the store only to return to the AT&T store and resign a two year agreement to get an 8GB for for $429.00 including tax. Remember I had a 16GB for $299!!

So nonetheless, I am very displeased with Apple’s customer service. It seems they used to accept claims even if people dropped the phones in the toilet. Obviously that’s gotten too expensive.

So as the economy crumbles, Apple knows that I have two options. Pay full price for a phone or break my contract and go with a Blackberry etc.. (I almost did and still might do so!)

So, at least for me, Apple’s Customer Service is dead … SHAME ON YOU APPLE. Mr. Jobs- Your monster needs a spanking.

But you got some more $$ from me and I will be SURE to put this in a stupid large case!!